Track your order

FAQ's

What is the expected delivery time?

The estimated delivery time for your order is typically within the range of 6-10 business days, excluding holidays and weekends.

It's important to note that the actual delivery duration may vary due to factors encountered during transit and customs procedures, such as weather conditions or specific customs requirements.

We appreciate your patience and understanding as we work to ensure the timely and secure delivery of your order.

If you have any specific concerns or need further assistance, feel free to contact our customer support team.

I've entered several times and my order is not moving!?

International transit times can fluctuate due to various factors, including weather conditions, political developments, customs processing, and potential warehouse overstock.

Your order status undergoes changes as it progresses through different stages.

For instance, imagine your order is in transit from the USA to Ecuador, and midway through the journey, a thunderstorm forces the plane to make an unexpected stop in Panama, which will cause the status not updating. Once conditions permit, the journey resumes, and your order status will be promptly updated upon arrival at Ecuadorian customs.

How can I check if my order is actually in Ecuadorian Customs?

We advise utilizing the official website of Ecuadorian customs to monitor the internal processing of your order, use this link.

Select the "Courier" section, then under the documentation type, choose "Identificación." Enter the ID you provided during the order process, click on "Search," and the relevant information will be displayed.

Or you can follow the instructions below:

When it comes to international shipping, it's important to stay informed about the whereabouts of your package. If you have a package that is currently in Ecuadorian customs, you can easily track its progress using the provided information. Here's how:

1. Obtain the tracking number: To track your package in Ecuadorian customs, you will need the tracking number which is the identification number provided when the order was placed. Make sure to have this number handy before proceeding.

2. Visit the Ecuadorian customs website: Open your web browser and go to the official website of the Ecuadorian customs authority. A box will appear with "CONSULTA DE TRACKING - COURIER Y CORREO POSTAL"as title and information space to fill out.

3. Fill out the information: On the "CONSULTA DE TRACKING - COURIER Y CORREO POSTAL"box. Go ahead and select "courier" then on "Tipo del Documento" drop down menu select "Cédula" and type the identification number,  Double-check for any typos or errors to ensure accurate results. If everything looks good, write the verification code and hit the search button.

4. Review the tracking details: The system will then retrieve the latest information about your package from the Ecuadorian customs database. Once the tracking process is complete, you will be presented with the tracking details of your package (you'll find it at the bottom of the page) This information may include the current location of your package, the date and time of its arrival in customs, and any updates regarding customs clearance or inspections.

By following these steps, you can easily track your package in Ecuadorian customs and stay informed about its progress. Remember to keep your tracking number safe and check for updates regularly to ensure a smooth delivery process.

My order is taking too long!

We understand your concern about the delay in your order. Shipping times can be influenced by various factors such as customs processing, weather conditions, and logistical challenges.

If the delay persists or you have specific questions about your order, we advise reaching out to our customer support team. They can provide further assistance, investigate the situation, and offer information on the estimated delivery time.

Your satisfaction is our priority, and we appreciate your patience as we work to ensure the timely delivery of your order.

Im afraid I'm being scammed 😭

We're sorry to hear you're feeling this way. Rest assured, we take your concerns seriously, and we want to assure you that your satisfaction is our top priority.

We are a 100% legit company based in the USA, we've been in the Ecuadorian market for more than 3 years and serving thousand of people with their skincare needs.

All of our products come straight from the suppliers in Asia. If you have any specific concerns please reach to our support team so we can investigate.

Will my order be delivered on the estimated time?

Most of the time, orders do arrive within the estimated 6 to 10 labor days range, but various factors can affect the actual delivery date.

While we strive to meet the estimated delivery times, please be aware that customs processing, weather conditions, and logistics may influence the final delivery date.

Customs speed plays a significant role, and during their busiest seasons from mid-September to mid-February, orders might experience a slight delay of a few extra days.

We appreciate your understanding and patience during these instances.