Shipping & Return Policy
Shipping
Destination / Cost
We use USPS/UPS shipping on all orders and offer free domestic shipping for orders over $50. We are currently shipping within the Continental U.S./Alaska/Puerto Rico/Hawaii
Shipping Time
Please allow 1-2 business days to process and dispatch your order.
Tracking Order
You will receive a tracking number via email once your order has been dispatched. We cannot guarantee an exact date of arrival but please refer to your tracking number for real-time updates on your package.
Return
Return or Exchange
All returns must be postmarked within Thirty (30) days of the purchase date. All returned items must be in new and unused condition. Returns will exclude the amount of outbound shipping costs and any return label fees. Return shipping is at the expense of the customer.
Return Process
To return an item, please email customer service mentioning product and reason to return. After receiving a confirmation for return, place the item securely in its original packaging, and mail your return to the following address:
GRAPE BEAUTY
Attn: Returns RMA#
8001 NW 41st ST unit 207
Doral, FL 33166
United States
Eligibility
To be eligible for a return, the product must be new, unopened and in the same condition that you received it.
Damaged or Incorrect Items
We carefully inspect each product prior to shipping. However, if you received a damaged or an incorrect item, please contact us immediately.
Lost Items
Once orders leaves our hands, they become the property of the shipper. If the item is lost, we will be unable to process the return. Please contact your shipping provider for additional info.
Shipping Cost
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
FAQ's
What is the expected delivery time?
The estimated delivery time for your order is typically within the range of 6-10 business days, excluding holidays and weekends.
It's important to note that the actual delivery duration may vary due to factors encountered during transit and customs procedures, such as weather conditions or specific customs requirements.
We appreciate your patience and understanding as we work to ensure the timely and secure delivery of your order.
If you have any specific concerns or need further assistance, feel free to contact our customer support team.
I've entered several times and my order is not moving!?
Please allow a few business days for it to resume its move. Shipping time depends on the shipping speed selected at checkout.
My order is taking too long!
We understand your concern about the delay in your order. Shipping times can be influenced by various factors such as weather conditions, and logistical challenges.
If the delay persists or you have specific questions about your order, we advise reaching out to our customer support team. They can provide further assistance, investigate the situation, and offer information on the estimated delivery time.
Your satisfaction is our priority, and we appreciate your patience as we work to ensure the timely delivery of your order.
Im afraid I'm being scammed 😭
We're sorry to hear you're feeling this way. Rest assured, we take your concerns seriously, and we want to assure you that your satisfaction is our top priority.
We are a 100% legit company based in the USA.
All of our products come straight from the suppliers in Asia. If you have any specific concerns please reach to our support team so we can investigate.
Will my order be delivered on the estimated time?
Most of the time, orders do arrive within the estimated 6 to 10 labor days range, but various factors can affect the actual delivery date.
While we strive to meet the estimated delivery times, please be aware that weather conditions, and logistics may influence the final delivery date.