FAQ Orders & Shipping

Q - What payment methods do you accept?

A - We have these available payment methods Visa, MasterCard, Discover, American Express, PayPal. 

 

Q - Can I make changes to or cancel my order?

A - Once your order is placed, it is not possible to make changes. You can request a cancellation of the order if you wish.

 

Q - Can I exchange a product?

A - We do not offer direct exchanges on any of our products.

 

Q - How soon can I expect my order?

A - After an order is placed, please allow up 1-2 days for your order to be packed and shipped.

 

Q - What is your return policy?

We accept returns only on new and unopened products within 30 days of the delivery date for a refund to your original payment method or a store credit to use for future purchases. Returns will exclude the amount of outbound shipping costs and any return label fees. Return shipping is at the expense of the customer.

 

FAQ's

What is the expected delivery time?

The estimated delivery time for your order is typically within the range of 6-10 business days, excluding holidays and weekends.

It's important to note that the actual delivery duration may vary due to factors encountered during transit and customs procedures, such as weather conditions or specific customs requirements.

We appreciate your patience and understanding as we work to ensure the timely and secure delivery of your order.

If you have any specific concerns or need further assistance, feel free to contact our customer support team.

I've entered several times and my order is not moving!?

Please allow a few business days for it to resume its move. Shipping time depends on the shipping speed selected at checkout.

My order is taking too long!

We understand your concern about the delay in your order. Shipping times can be influenced by various factors such as weather conditions, and logistical challenges.

If the delay persists or you have specific questions about your order, we advise reaching out to our customer support team. They can provide further assistance, investigate the situation, and offer information on the estimated delivery time.

Your satisfaction is our priority, and we appreciate your patience as we work to ensure the timely delivery of your order.

Im afraid I'm being scammed 😭

We're sorry to hear you're feeling this way. Rest assured, we take your concerns seriously, and we want to assure you that your satisfaction is our top priority.

We are a 100% legit company based in the USA.

All of our products come straight from the suppliers in Asia. If you have any specific concerns please reach to our support team so we can investigate.

Will my order be delivered on the estimated time?

Most of the time, orders do arrive within the estimated 6 to 10 labor days range, but various factors can affect the actual delivery date.

While we strive to meet the estimated delivery times, please be aware that weather conditions, and logistics may influence the final delivery date.